Shipping policy

Processing Time


All orders are processed within 3 business days after payment is received. Processing time does not include shipping time. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed slightly. We will notify you by email if there is a significant delay with your order.



Shipping Rates & Delivery Estimates


Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:

  • Domestic orders (Germany): 1-3 business days
  • International orders: 7–40 business days (depending on where you live)

Delivery times are estimates and may vary due to carrier delays, weather, customs, or other factors outside our control. Typically US / CAN / AUS orders take the longest (usually about 4-5 weeks), while EU orders usually arrive within 1-2 weeks.



Shipping Locations


We currently ship internationally.



Order Tracking


Once your order has shipped, you will receive a confirmation email with your tracking information. Please allow up to 24 hours for tracking updates to appear.

To keep international shipping costs affordable, orders are sent with a basic tracking service. A tracking number is provided, but tracking updates are limited and may stop once the package leaves Germany. After the shipment has departed Germany, further tracking information may not be available depending on the destination country’s postal service.



Customs, Duties & Taxes (International Orders)


International customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the item price or shipping cost and are determined by your local customs office.



Lost, Stolen, or Delayed Packages


We are not responsible for packages that are lost, stolen, or delayed after being marked as delivered by the carrier. If your package is delayed or missing, please contact the shipping carrier directly using your tracking number.


If you believe your order was lost in transit, contact us at hello[at]retromaccaroni[dot]com and we’ll do our best to find a fitting solution.



Incorrect Shipping Information


Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Returned packages due to address errors may require additional shipping fees to resend.